The Candle Store Terms & Conditions of Sale

The Candle Store is an Internet-based company specialising in the supply of candles and associated products. Our aim is to supply the products detailed on our site competitively, with rapid delivery and a high quality service. We hope you find our site easy to navigate with full and comprehensive information, helping you to select our products easily. In order for us to supply these products to you in such a fashion, we request that you read and understand the terms and conditions detailed below. These are in place not only for our legal obligation to you, the customer, but also to assist you in making the correct decisions when making your purchase. We are available 9:00 am to 5:30 pm Monday to Friday on 020 3002 8777 should you require any assistance or have any queries relating to any product on the site or any content detailed on the site.

For further information on your rights in regard to Internet purchases, please refer to: The Consumer Protection (Distance Selling) Regulations 2000 Published by the Department of Trade and Industry.

ORDERS (e-commerce and telephone) - Orders are dispatched on a daily basis (Mon-Fri) enabling us to supply goods to you the customer in a timely fashion. It is therefore important that you place your order carefully, and check your order confirmation carefully once received. This will save any delay in your delivery and help to avoid any unnecessary additional costs for both parties. If you have any doubt with regard to your confirmation details, please do not hesitate to contact us on 020 3002 8777 so that we may resolve any queries or problems you may have. In some instances, products may be either out of stock or an alternative item may be offered subject to your agreement, or a refund will be arranged. Should products not be available in the time specified, you have the option to cancel your order on the understanding that The Candle Store cannot be held responsible for any consequential looses you may incur.

PAYMENT Please ensure you have credit / debit card details to hand when placing your order. In order to offer our customers the highest security, we process all card transactions through Protx. Under no circumstances do we forward your information to any third parties. We can accept orders by cheque, although we will require a clearance period of 10 days prior to despatch of goods.

DELIVERIES
1: Unless stated all prices are exclusive of delivery to mainland UK addresses. Please note that once deliveries are made to your designated address, The Candle Store will not accept any damages or losses that are not reported within 3 days of delivery.

2: Once an order has been placed goods will be despatched using our chosen courier within 7 days to your designated address. Dependent on your order, goods should reach you within 1-2 days of the despatch date. Occasionally some delays do occur, in this instance we will endeavour to notify you. In order to avoid any problems with receiving your goods, we suggest you have deliveries made where someone will be available to accept receipt of the goods and carry them indoors. Once delivered to your designated address, moving the goods indoors will be your responsibility. Please ensure you are able to do this or have someone available to assist you in this.

3: If a courier is used by The Candle Store they will make two attempts to deliver goods to your designated address. In the first instance if the delivery is failed, they will leave a card detailing their office number and when they will call again. Should you not be available to accept receipt on the second delivery, please notify the couriers prior to the delivery date and they will arrange a more convenient time. Should the second delivery fail, goods will be returned to us, delivery charges will be applied to re-deliver. Due to nature of our business, and the outside parties involved in supplying your goods, The Candle Store cannot be held responsible for consequential losses incurred by late or incomplete deliveries. Please note: every endeavour will be made to provide this service for you and in most cases, we can achieve this successfully however, should goods not arrive on a specific date, The Candle Store cannot be held responsible for any consequential losses.

4: Every effort will be made to deliver your goods complete, in good order and in a timely fashion. Occasionally, errors do occur which we will endeavour to rectify as soon as possible. We recommend you check all goods and make sure all component parts are complete and in good order.

5: Third parties carry out all delivery services; should there be any damage on the packaging, please contact us immediately. This will enable us to make claim for any mishandling or mistreatment. Should you find goods to be damaged after unpacking, please contact us immediately. No claim will be accepted after a duration of 3 days after delivery. Any goods signed for, as 'Received in good condition' cannot be eligible for damage claims.

RETURNS & CANCELLATION. The Candle Store prides itself on the supply of unique high quality Candles. We are sure you will be delighted with your product. On occasions where a product is unsuitable for the customer or you are not happy with your product once received, you are able to return goods to us within 14 days of receipt in the following circumstances and subsequent to notifying us by telephone on 020 3002 8777:

• The goods are standard products
• The goods are undamaged
• The goods have not been used
• The goods are in "reasonable" condition which must include original packaging